Privacy Policy for Steve’s Automotive Specialists

Information We Collect

When you interact with our website or contact our business, we may collect certain personal and technical information.

Personal information may include your name, phone number, email address, mailing address, and details you provide when requesting an appointment or contacting our team.

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device type, pages visited, and general website activity. This information helps us understand how visitors use our website and allows us to improve website performance.

In limited situations, approximate location information may be collected through your device’s IP address. We do not collect sensitive personal information beyond what is reasonably necessary to provide our services.

How We Use Your Information

We use personal information primarily to provide and manage automotive services and communicate with customers.

Your information may be used to:

• Respond to questions or service inquiries
• Schedule and manage service appointments
• Communicate about requested services
• Improve our website and customer experience
• Monitor website performance and security
• Comply with legal obligations

If you choose to receive updates or promotions, we may send occasional communications about our services. You may opt out of these communications at any time.

Even if you opt out of marketing messages, we may still contact you regarding appointments, service updates, or administrative matters related to your interaction with our business.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

Cookies allow our website to remember preferences, analyze traffic patterns, and maintain normal website operations. Some cookies may also support analytics or advertising services.

We may use third-party tools such as Google Analytics to help us understand how visitors interact with our website. These services collect anonymous usage data such as pages viewed and time spent on the site.

Most web browsers allow you to control cookie settings or remove stored cookies. You may also choose to disable certain tracking tools through browser extensions or privacy settings.

How We Share Information

We do not sell personal information.

We may share personal information with trusted service providers that help operate our business or website. These service providers may include website hosting companies, appointment scheduling systems, analytics providers, and marketing technology vendors.

These third parties are required to use personal information only to provide services on our behalf and must protect it according to applicable privacy and security standards.

We may also disclose personal information when required by law, such as in response to lawful requests by government authorities, to protect our legal rights, or in connection with a business transaction such as a merger, sale, or acquisition.

Your Privacy Rights

Depending on where you live, you may have certain rights related to your personal information.

These rights may include the ability to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain personal information, or request a copy of your personal data.

Residents of states such as California, Virginia, Colorado, Connecticut, and Utah may have additional rights under state privacy laws. These rights may include the ability to opt out of certain uses of personal information, including targeted advertising.

If you would like to make a privacy-related request, you may contact us using the information provided below. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising any privacy rights available under applicable law.

Data Retention

We retain personal information only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

When personal information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.

Children’s Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been submitted by a child without appropriate parental consent, we will remove that information.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, or misuse.

While we work to protect your information, no online system can guarantee absolute security. We encourage users to exercise caution when submitting personal information online.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make updates, we will revise the Effective Date at the top of this policy and post the updated version on our website.

Your continued use of our website after any updates indicates your acceptance of the revised policy.